TRAINING ONLINE KEPNER TREGOE FOUNDATION
DESKRIPSI TRAINING WEBINAR KEPNER TREGOE
Metode Kepner-Tregoe merupakan metode yang melakukan analisa pengambilan keputusan terbaik terhadap banyaknya alternative yang dapat dipakai dalam menyelesaikan sebuah masalah.Metode kepner trogoe digunakan untuk membuat keputusan dengan berdasarkan kriteria yang dengan meminimalisir kerugian. The two-day Kepner Tregoe Foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems. This course enables individuals to deliver a high level of quality and consistency in customer support. The course equips participants with the knowledge of the terminology, structure and basic concepts of Kepner Tregoe’s problem management and incident management techniques such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis. The course is designed also to aggrendize the participants to have effective capability to cope with situtaion within the increasing complexity of IT systems, this means the course shall lead to effective of selecting and applying the troubleshooting method of the Incident and Problem Management. The Kepner Tregoe® approach to Problem Solving and Decision Making is cited in ITIL V3 to satisfy the needs of Problem Investigation and Diagnosis. During the Foundation course, participants will be optimally prepared to take and pass the Kepner-Tregoe Foundation examination. Menimbang cukup kompleknya materi pelatihan kepner tregoe foundation ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
TUJUAN TRAINING PENERAPAN KEPNER TREGOE UNTUK PRAKERJA
Dengan mengikuti pelatihan kepner tregoe foundation Peserta dapat berbagi pengetahuan / sharing knowledge mengenai kepner tregoe foundation dengan peserta dari perusahaan lain yang bergerak di bidang kepner tregoe foundation.
Objectives Training Kepner Tregoe Foundation
* Establishing a common language in troubleshooting that ensures consistency in customer support in a Service Management environment
* Introducing structured critical thinking techniques to analyse problems, make decisions and proactively avoid problems
* Capability in handling complex issues (Situation Appraisal)
* Capability in aanalyzing problems (Problem Analysis)
* Capability in making proper decisions (Decision Analysis)
* Capability in avoiding future problems (Potential Problem Analysis)
* Participants will also:
* Understand how these skills assist in the delivery of ITIL Incident and Problem Management.
* Improve skill participants to manage customer problems and escalations.
* Provide managers and engineers with tools to handle issues rationally
* Maximise the process of questioning in problem analysis and decision making more effective.
* Give to the partcipoants techniques for handling complex customer issues.
* Provide to the participants with better understanding on how ITSM Problem & Incident Management process fits within our jobs.
* Increase the capability in making progress toward resolution of several current customer issues
MATERI pelatihan kepner tregoe online Zoom :
1. Introduction to Kepner-Tregoe rational process
2. Situation Appraisal
3. Problem Analysi
4. Decision Analysis and Potential Problem Analysis
5. How to perform Preventive Problem Analysis
6. Studi Kasus / Praktek pemecahan masalah kepner tregoe foundation
METODE pelatihan penerapan kepner tregoe online Zoom :
Metode Training kepner tregoe foundation dapat menggunakan fasilitas training zoom atau training online, dan bisa juga training offline atau training tatap muka.
Methods :
* Presentation
* Discussion
* Case Study
INSTRUKTUR pelatihan implementasi kepner tregoe foundation online Zoom :
Instruktur yang mengajar pelatihan kepner tregoe foundation ini adalah instruktur yang berkompeten di bidang kepner tregoe foundation baik dari kalangan akademisi maupun praktisi.
PESERTA
Peserta yang dapat mengikuti training kepner tregoe foundation ini adalah staff sdm atau karyawan yang ingin mendalami bidang kepner tregoe foundation.
Audience:
The course is designed to the participants who want tohave foundation knowlege and want to be certified by Kepner-Tregoe as ‘Kepner-Tregoe Foundation certified, and further seek to attend the two-day Kepner-Tregoe workshop on how to learn and implement the concepts they have learnt and with the main objective to improve Incident Management and Problem Management.
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training. Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
Jadwal Pelatihan Casa Training 2026 :
Batch 1 : 20 – 21 Januari 2026
Batch 2 : 10 – 11 Februari 2026
Batch 3 : 3 – 4 Maret 2026
Batch 4 : 14 – 15 April 2026
Batch 5 : 19 – 20 Mei 2026
Batch 6 : 24 – 25 Juni 2026
Batch 7 : 8 – 9 Juli 2026
Batch 8 : 19 – 20 Agustus 2026
Batch 9 : 16 – 17 September 2026
Batch 10 : 7 – 8 Oktober 2026
Batch 11 : 18 – 19 November 2026
batch 12 : 5 – 7 Desember 2024
Lokasi Training Offline atau Online :
1. Yogyakarta
2. Jakarta
3. Bandung
4. Bali
5. Surabaya
6. Lombok
7. Online via Zoom
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training Offline atau Online :
Negotiable / by request