TRAINING ONLINE IT INFRASTRUCTUR
TRAINING ONLINE IT INFRASTRUCTURE LIBRARY VERSION 3.0
TRAINING WEBINAR PERSPEKTIF SEJARAH MANAJEMEN LAYANAN TI DAN TI IL
TRAINING THE ITIL SERVICE MANAGEMENT LIFECYCLE – CORE OF PRACTICE UNTUK PRAKERJA
OUTLINE pelatihan Perspektif sejarah Manajemen Layanan TI dan TI IL online
DAY 1
Module 1: Introduction
* A historical perspective of IT Service Management and IT IL
* IT IL Today
* The IT IL value proposition
* The IT IL Service management practices
* What is a service?
* Navigating a ITIL service management lifecycle
Module 2: Core guidance topics pelatihan The ITIL Service Management Lifecycle – core of practice online
* Service strategy
* Service design
* Service Transition
* Service Operation
* Continual Service Improvement
* Lifecycle quality control
* ITIL conformance or compliance – practice adaptation
* Getting started – Service Lifecycle principles
Module 3: The ITIL Service Management Lifecycle – core of practice
* Functions and Processes across the lifecycle
DAY 2 pelatihan ITIL conformance or compliance – practice adaptation online
Module 4: Service Strategy – governance and decision-making
* Strategic assessment
* Developing strategic capabilities
* Service provider types-matching need to capability
* Services as assets-value creation
* Defining the market space
* Service portfolios
* Service outsourcing-practical decision-making
* Return on investment (ROI)
* Financial management
* Increasing service potential
* Organizational development
Module 5: service design – building structural service integrity
* Business value
* Five aspects of service design
* Identifying service requirements
* Service design models
* Delivery model options
* Service catalogue management
* Service level management
* Capacity management
* Availability management
* IT Service Continuity Management
* Information Security Management
* Supplier Management
Module 6: Service Transition – preparing for change
* Transition Planning and Support
* Change management
* Asset and configuration management
* Release and deployment management
* Service validation and testing releases
Trainer : Bapak Arief Adinoto, S.E dan Tim
Jadwal Pelatihan Casa Training 2026 :
Batch 1 : 20 – 21 Januari 2026
Batch 2 : 10 – 11 Februari 2026
Batch 3 : 3 – 4 Maret 2026
Batch 4 : 14 – 15 April 2026
Batch 5 : 19 – 20 Mei 2026
Batch 6 : 24 – 25 Juni 2026
Batch 7 : 8 – 9 Juli 2026
Batch 8 : 19 – 20 Agustus 2026
Batch 9 : 16 – 17 September 2026
Batch 10 : 7 – 8 Oktober 2026
Batch 11 : 18 – 19 November 2026
Batch 12 : 9 – 10 Desember 2026
Lokasi Training Offline atau Online :
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Lombok
- Online via Zoom
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training Offline atau Online :
Negotiable / by request