TRAINING ONLINE MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
TRAINING ONLINE MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
TRAINING WEBINAR MENGELOLA KONFLIK & PENANGANAN ORANG SULIT & SITUS
TRAINING MINIMIZE DIFFERENCES THROUGH BUILDING RAPPORT AND BLENDING UNTUK PRAKERJA
DESKRIPSI TRAINING ONLINE MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
Difficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the people involved. It is critical to the success of you and your organization to learn how to deal with these difficult people and situations.
Most people get emotional when they encounter difficult people, difficult situations, and conflict, or try to avoid them in the first place. These natural responses do not serve us well. Avoiding or appeasing only prolongs the problem, and responding emotionally only adds fuel to the fire. By understanding the nature of conflict, the dynamics of personality, and some simple yet specific strategies for handling difficult people and situations, you can turn these challenges to your advantage
Perlunya memilih provider training CASA TRAINING yang tepat agar pengetahuan kita mengenai MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS tidak salah
TUJUAN TRAINING ONLINE MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
- Identify the nature of conflict
- Recognize five approaches to conflict and identify your approach
- Understand three basic models of conflict
- Learn to use some basic mediation techniques in the workplace
- Understand the critical role of emotion when dealing with difficult people and situations, and how to defuse it
- Learn how to talk to subordinates, peers, superiors and clients
- Learn ten ways to say “No” without causing offense
- Identify the four social styles and how to communicate with each
- Learn how to minimize differences through building rapport and blending
- Recognize three types of difficult people and how to deal with each type
- Learn strategies for dealing with other types of difficult and annoying people
Dengan mengikuti pelatihan CASA TRAINING Peserta dapat berbagi pengetahuan / sharing knowledge mengenai MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS dengan peserta dari perusahaan lain yang bergerak di bidang MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
MATERI TRAINING ONLINE MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
- Introduction
- What is conflict?
- Principles of conflict resolution
- The five approaches to conflict, and when to use them
- Your approach to conflict
- Ways of Understanding Conflict
- The Conflict Triangle: Victims, persecutors, and rescuers
- Interests, rights, and power
- Creating win-win outcomes: Positions and interests
- Mediating conflict
- The role of the mediator
- Mediation techniques for the workplace
- A seven step template for managing conflict
- Handling Difficult Situations: Separating People from the Problem
- Emotions in the workplace
- The language of emotion
- How to talk to subordinates, peers, superiors and clients
- Conducting difficult conversations
- Effective listening techniques
- The power of nonverbal communication
- Ten ways to say “No”
- Dealing with Difficult Personalities and Styles
- The Four Social Styles
- Recognizing the four styles
- Working with the four styles
- Dealing with differences
- Rapport
- Blending
- Dealing with Difficult People
- The three main types of difficult people and how to handle them
- Situationally difficult
- Strategically difficult
- Intrinsically difficult
- Some other types of difficult people – and the merely annoying
METODE
Metode penyelenggaraan baik secara training online atau training zoom atau training daring maupun training offline atau training tatap muka :
- Presentasi
- Diskusi antar peserta
- Studi kasus
- Simulasi
- Evaluasi
- Konsultasi dengan instruktur
TRAINER/ INSTRUKTUR
Instruktur yang berkompeten di bidang MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
Tim Instruktur CASA TRAINING
Kegiatan training dan konsultansi dikelola oleh para tenaga ahli dan instruktur yang berpengalaman dan berkompeten di bidangnya. Ini akan menjadi “kunci” bagi suksesnya aktivitas training dan konsultansi yang dijalankan.Juga menjadi kunci bagi perkembangan perusahaan anda di masa depan.
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training.Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
Jadwal Pelatihan Casa Training 2026 :
Batch 1 : 20 – 21 Januari 2026
Batch 2 : 10 – 11 Februari 2026
Batch 3 : 3 – 4 Maret 2026
Batch 4 : 14 – 15 April 2026
Batch 5 : 19 – 20 Mei 2026
Batch 6 : 24 – 25 Juni 2026
Batch 7 : 8 – 9 Juli 2026
Batch 8 : 19 – 20 Agustus 2026
Batch 9 : 16 – 17 September 2026
Batch 10 : 7 – 8 Oktober 2026
Batch 11 : 18 – 19 November 2026
Batch 12 : 9 – 10 Desember 2026
Lokasi Training Offline atau Online :
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Lombok
- Online via Zoom
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training Offline atau Online :
Negotiable / by request